Dawn Shipping Group


Customer Service Executives (Import / Export)
DSG Singapore|28 February 2015

Report to : Customer Service Manager

Core Responsibilities
  • To handle and prepare shipping documentations (e.g. Bill of Ladings, Sea waybill, Air waybill etc.) and shipment-related operations.
  • To manage customers’ shipments in all areas, including but not limited to the following:- (a) Update customers on shipment status and addressing customers’ enquiries on shipment movement and arrangement. (b) Liaise with customers to obtain necessary information for shipping documentation generation. (c) Enter shipment data in freight management software system (Sysfreight), and open/close job files with all information in place. (d) Follow up on any outstanding payments by customers.
  • To coordinate closely with other vendors/shipping lines/overseas forwarding agents to ensure smooth arrival and delivery of customers’ shipments.
  • To work closely and support the Country General Manager and Customer Service Team Leader on customer service-related activities.
  • To provide necessary support to the Freight Logistics Department to assist in addressing customers’ enquiries and preparing quotations (where necessary)
  • To adhere to Standard Operating Procedures (SOP) and Key Performance Index (KPI) set by the company to meet customers’ needs and expectations

  • Candidate must possess at least a GCE “O” Level, NITEC or professional qualifications in logistics/business/hospitality-related studies.
  • Prior customer service experience in Logistics/Freight Forwarding industry is preferred (i.e. possesses basic understanding of Incoterms for international trade and experience in handling import/export shipping documentation).
  • Excellent written / verbal English.
  • Competent and accurate in documentation handling, with keen eye for detail.
  • Committed individual to work in a fast moving company, who is results-driven, self-motivated and able to work independently as well as in a team.
  • Good interpersonal skills and able to interface with all levels, internally and externally, in a professional and responsive manner.
  • Singaporeans and Permanent Residents only. Fresh graduate / Entry-level applicants are welcomed to apply.
  • Full-time position with attractive salary package.